{"id":42868,"date":"2026-04-26T23:13:29","date_gmt":"2026-04-26T15:13:29","guid":{"rendered":"https:\/\/zcqpdvuu.sbs\/?page_id=42868"},"modified":"2026-04-26T23:13:42","modified_gmt":"2026-04-26T15:13:42","slug":"faqs","status":"publish","type":"page","link":"https:\/\/pipedreamproductis.com\/ja\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<h3 class=\"accordion_title\">PRODUCT INFORMATION<\/h3>\n<div class=\"accordion\">\n<div id=\"accordion-1804667321\" class=\"accordion-item\">\n<p><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><strong>Is this bag original or a replica?<\/strong><\/p>\n<div id=\"accordion-1804667321-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1804667321-label\">\n<p>At Luxicas, we specialize in offering Top \u2013 Quality REPLICA 1:1. Each piece is carefully made to give you the same quality as authentic designer items, but at incredible prices.<\/p>\n<p><strong>Are your bags new or used? Do they come with a box?<\/strong><\/p>\n<div id=\"accordion-3683485222-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3683485222-label\">\n<p>All products from LUXICAS are brand new and are carefully packaged with the appropriate Brand box and dust bag.<\/p>\n<h3 class=\"accordion_title\">ORDERING &amp; SHIPPING<\/h3>\n<div class=\"accordion\">\n<div id=\"accordion-1283579173\" class=\"accordion-item\">\n<p><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><strong>How can I track my package?<\/strong><\/p>\n<div id=\"accordion-1283579173-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1283579173-label\">\n<p>Once your order is completed, you\u2019ll receive an order number.<\/p>\n<p>Processing time:<\/p>\n<ul>\n<li>Bags: 4\u20136 business days<\/li>\n<li>Shoes: 6\u20138 business days<\/li>\n<\/ul>\n<p>If you haven\u2019t received a tracking number after 10 days, please contact our support team at\u00a0<img decoding=\"async\" class=\"alignnone wp-image-256973 lazy-load-active\" src=\"https:\/\/www.myluxicas.com\/wp-content\/uploads\/2026\/04\/1-e1777178826233.png\" sizes=\"(max-width: 248px) 100vw, 248px\" srcset=\"https:\/\/www.myluxicas.com\/wp-content\/uploads\/2026\/04\/1-e1777178826233.png 258w, https:\/\/www.myluxicas.com\/wp-content\/uploads\/2026\/04\/1-e1777178826233-64x6.png 64w\" alt=\"\" width=\"248\" height=\"24\" data-src=\"https:\/\/www.myluxicas.com\/wp-content\/uploads\/2026\/04\/1-e1777178826233.png\" data-srcset=\"https:\/\/www.myluxicas.com\/wp-content\/uploads\/2026\/04\/1-e1777178826233.png 258w, https:\/\/www.myluxicas.com\/wp-content\/uploads\/2026\/04\/1-e1777178826233-64x6.png 64w\" \/><\/p>\n<p><strong>Which shipping company do you use?<\/strong><\/p>\n<div id=\"accordion-1993629324-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1993629324-label\">\n<p>We work with trusted global carriers such as FedEx, UPS, USPS, DHL, etc\u2026<\/p>\n<p><strong>How long will delivery take?<\/strong><\/p>\n<div id=\"accordion-1155152745-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1155152745-label\">\n<p>Estimated delivery time: 10\u201315 business days, depending on your location.\u2028We also ship internationally, so you can enjoy Luxicas products no matter where you are.\u2028Please note:\u00a0Delivery time may vary due to holidays, customs, or weather conditions. We recommend placing your order early to ensure it arrives when you need it.<\/p>\n<p><strong>My order has a tracking number, but the shipping status hasn\u2019t been updated yet. What should I do?<\/strong><\/p>\n<div id=\"accordion-1456036697-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1456036697-label\">\n<p>No worries \u2013 this is normal.\u2028After the shipping label is created, it may take 4\u20136 business days for the tracking status to appear on the carrier\u2019s system.<\/p>\n<p><strong>What should I do if my order is marked as delivered but I haven\u2019t received it yet?<\/strong><\/p>\n<div id=\"accordion-3000260023-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3000260023-label\">\n<p>Please check your security camera and confirm with your neighbors in case the package was placed nearby.\u2028If you still cannot locate your order, please contact our customer support for further assistance.<\/p>\n<h3 class=\"accordion_title\">PAYMENT<\/h3>\n<div class=\"accordion\">\n<div id=\"accordion-4207342237\" class=\"accordion-item\">\n<p><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><strong>What payment methods do you accept?<\/strong><\/p>\n<div id=\"accordion-4207342237-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4207342237-label\">\n<p>We accept all major credit cards: Visa, MasterCard, Discover, and American Express\u2026<\/p>\n<p><strong>Will my personal details stay safe?<\/strong><\/p>\n<div id=\"accordion-2913339640-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2913339640-label\">\n<p>Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to.<\/p>\n<h3 class=\"accordion_title\">RETURNS, EXCHANGES &amp; SUPPORT<\/h3>\n<div class=\"accordion\">\n<div id=\"accordion-3008560964\" class=\"accordion-item\">\n<p><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><strong>Can I cancel or change my order?<\/strong><\/p>\n<div id=\"accordion-3008560964-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3008560964-label\">\n<p>Cancellation or change requests are processed within 24 business hours after the order is placed.<\/p>\n<p>You can ONLY cancel or change your order before it has been shipped.<\/p>\n<p>Once the order has been shipped, no changes or cancellations can be made.<\/p>\n<p><strong>How can I exchange or return my order?<\/strong><\/p>\n<div id=\"accordion-3552664370-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3552664370-label\">\n<p>Please contact us within 7 working days from the shipment date if you would like to request a return or exchange.<\/p>\n<p>Returned items must be new, unused, and include all original accessories and packaging.<\/p>\n<p>Depending on the reason for return, return shipping costs may be covered by the customer.<\/p>\n<p>If you experience any issue with your order, please contact our\u00a0Customer Service team\u00a0for assistance<\/p>\n<p><strong>What should I do if there\u2019s something wrong with my order?<\/strong><\/p>\n<div id=\"accordion-3748886857-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3748886857-label\">\n<p>If you experience any issues, please contact us immediately so we can resolve it as soon as possible.<\/p>\n<p>Our customer care team is available 24\/7.<\/p>\n<h3 class=\"accordion_title\">PROMOTIONS<\/h3>\n<div class=\"accordion\">\n<div id=\"accordion-2437132586\" class=\"accordion-item\">\n<p><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button><strong>How do I find out about the latest promotions?<\/strong><\/p>\n<div id=\"accordion-2437132586-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2437132586-label\">\n<p>To stay updated on exclusive promotions, new in and early sale access, sign up to our email or contact us via hotline\u00a0<img decoding=\"async\" class=\"alignnone wp-image-241166 lazy-load-active\" src=\"https:\/\/www.myluxicas.com\/wp-content\/uploads\/2026\/01\/number-phone.svg\" alt=\"\" width=\"123\" height=\"16\" data-src=\"https:\/\/www.myluxicas.com\/wp-content\/uploads\/2026\/01\/number-phone.svg\" \/>\u00a0, live chat, or WhatsApp to get personalized assistance.<\/p>\n<p><strong>How do I apply a promo code?<\/strong><\/p>\n<div id=\"accordion-2154111177-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2154111177-label\">\n<p>All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact our\u00a0Customer Service team.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>PRODUCT INFORMATION Is this bag original or a replica? At Luxicas, we specialize in offering Top \u2013 Quality REP [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-42868","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pipedreamproductis.com\/ja\/wp-json\/wp\/v2\/pages\/42868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pipedreamproductis.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pipedreamproductis.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pipedreamproductis.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pipedreamproductis.com\/ja\/wp-json\/wp\/v2\/comments?post=42868"}],"version-history":[{"count":2,"href":"https:\/\/pipedreamproductis.com\/ja\/wp-json\/wp\/v2\/pages\/42868\/revisions"}],"predecessor-version":[{"id":42870,"href":"https:\/\/pipedreamproductis.com\/ja\/wp-json\/wp\/v2\/pages\/42868\/revisions\/42870"}],"wp:attachment":[{"href":"https:\/\/pipedreamproductis.com\/ja\/wp-json\/wp\/v2\/media?parent=42868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}